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FAQ

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Lacquer are used for most of TEI products.

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No, TEI only sells through authorized dealers. Please visit local dealer in your area for assistance, if they don’t have the items in stock, they may special order any of our products for you.

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No, we are unable to replace table leaves each table is unique to the leaf that fits it.

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Please utilize the Dealers Location for the nearest local dealer near you.

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Product details are shown below the product photo under each item on TEI webpage.

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YES, CARB (California Air Resources Board) is the primary state agency responsible for actions to protect health from the harmful effects of air pollution. All Products manufactured for TEI are in compliance with CARB rules and regulations.
 

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YES, PROP 65 (Proposition 65 – the Safe Drinking Water and Toxic Enforcement Act of 1986) is an initiative aimed at increasing public awareness about the adverse effects of exposures to toxic chemical. TEI strictly adheres to these standards.

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Yes, you can pick up your order at our location:7235 Bonnyshire Drive Chattanooga, TN 37416 Please provide at least 48 hours’ notice prior to your desired pick up time. To schedule a pick-up please contact us and speak with our customer service department.

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You can make changes to your orders, provided that the orders are not yet shipped out from our warehouse. Please contact us and speak with out customer service department to check status of your order if could still be changed.

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You can become a TEI dealer by following the steps below:

1. Click on SIGN IN button

2. Click on APPLY - under BECOME A DEALER

3. Read on our TERMS and click NEXT

4. Download the T&G form first, fill up and upload

5. Fill in the "My profile" area with your company information and click SUBMIT

6. And wait for the Dealer Approval Email after we register you as our Dealer.