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No, not all products are made in America. Items that are under Category “AMISH” are all Made in America.
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| Product type | Where is the item number located on the product: |
| Chairs | underside of the seats |
| Tables | underside of the table top |
| Servers | backside of the product |
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Assembly Instructions are always included in the furniture.
It is very important to follow these instructions completely to ensure safety of the item (please always inform your customer about this, to prevent broken parts due to mishandle)
Items that have Assembly Instruction are also found under each item in the website.(you can provide customer printed copy by downloading and printing them)
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“Wood” refers to variety lumber and wood products used in furniture making, including fancy veneers.While “Solid Hardwood“ refers to variety lumber and wood products that are created from a single, thick piece of solid wood.
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For most products, we do offer replacement parts.
When contacting Customer Care, please have item number and invoice number available so they can better serve you.
You can find the item number on your emailed order confirmation or invoice.
3 Steps required for your request to be taken care of:
1.Provide picture of the Product
2.Provide close-up photo of the defected part
3.Provide the PO# and Product Code tag.
| Product type | Where is the item number located on the product: |
| Chairs | underside of the seats |
| Tables | underside of the table top |
| Servers | backside of the product |
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Yes, you can pick up your order at our location:7235 Bonnyshire Drive Chattanooga, TN 37416 Please provide at least 48 hours’ notice prior to your desired pick up time. To schedule a pick-up please contact us and speak with our customer service department.
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You can make changes to your orders, provided that the orders are not yet shipped out from our warehouse. Please contact us and speak with out customer service department to check status of your order if could still be changed.
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You can become a TEI dealer by following the steps below:
1. Click on SIGN IN button
2. Click on APPLY - under BECOME A DEALER
3. Read on our TERMS and click NEXT
4. Download the T&G form first, fill up and upload
5. Fill in the "My profile" area with your company information and click SUBMIT
6. And wait for the Dealer Approval Email after we register you as our Dealer.
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You can check the dimensions by utilizing search function to find the specific model / style you are looking for.