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FAQ

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No, not all products are made in America. Items that are under Category “AMISH” are all Made in America.

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No, not all products are made in America. Items that are under Category “AMISH” are all Made in America.

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Product type Where is the item number located on the product:
Chairs underside of the seats
Tables underside of the table top
Servers backside of the product

 

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TEI dealers are independently owned and operated; If they don’t carry the specific item that you are looking for, you can make special order with them on any of our products for you.You can check our DEALERS LOCATION page for an authorized dealer near you.

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Assembly Instructions are always included in the furniture.
It is very important to follow these instructions completely to ensure safety of the item (please always inform your customer about this, to prevent broken parts due to mishandle)
Items that have Assembly Instruction are also found under each item in the website.(you can provide customer printed copy by downloading and printing them)

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“Wood” refers to variety lumber and wood products used in furniture making, including fancy veneers.While “Solid Hardwood“ refers to variety lumber and wood products that are created from a single, thick piece of solid wood.

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TEI have many dealers all around the country. Please utilize the Dealers Location function and contact or visit the dealer nearest you for more information.

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For most products, we do offer replacement parts.
When contacting Customer Care, please have item number and invoice number available so they can better serve you.
You can find the item number on your emailed order confirmation or invoice.
 
3 Steps required for your request to be taken care of:
1.Provide picture of the Product
2.Provide close-up photo of the defected part
3.Provide the PO# and Product Code tag.
 
Product type Where is the item number located on the product:
Chairs underside of the seats
Tables underside of the table top
Servers backside of the product

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Wood Furniture – Whether you have an all-wood piece of furniture or a furnishing made of a mix of wood, wood veneer, you want to protect if from damage, maintain its perfect finish and keep it looking beautiful for years to come. Below are some tips to follow:
 
Care for Wooden Furniture:
  • Keep furniture away from heating and air conditioning sources to prevent loss of moisture; and avoid direct sunlight to prevent fading or darkening of wood.
  • Use felt backing on lamps and other accessories to prevent scratches and gouges, and rotate accessories so they do not remain in the same spot all the time.
  • Use placemats under plates and hot pads under serving dishes and coasters under beverages.
  • Do not place newspapers or magazines on woods surfaces. The ink from these items may bleed into the finish and could damage the wood.
  • Do not use abrasives or harsh chemicals on wood furniture.
  • Should you scratch your furniture: Touch up crayons and markers are available at local hardware and home improvement stores in a variety of color packs. These types of crayons and markers are made especially for furniture and work well touching up most flaws. (Please see local hardware and home improvement stores in you)
Spot Clean Wooden Furniture:
  • Remove food stains, wipe up the spill immediately. Polish with a soft, clean cloth.
  • To remove cloudiness, rub surface with cloth dipped in solution of one tablespoon of vinegar mixed with one quart of water. Rub in the same direction as the grain until surface is completely dry. Follow with an application of furniture oil or polish that does not cause a waxy build-up or has silicones, such as Guardsman or Heritage.
  • To remove water rings, rub with a mixture of equal parts white vinegar and cooking oil in the same direction of the grain.
  • To remove candle wax or chewing gum, hold an ice cube over the wax or gum for a few seconds so that it will chill and harden. Be sure to wipe up water as the ice melts to prevent water spots. Remove as much of the wax or gum as possible with your fingers and then scrape away the remainder gently using the dull edge of a table knife. Rub the spot briskly with a cloth saturated in cream wax. Repeat if needed.